Terms & Conditions

terms of service

Welcome to our website and online store! Nagging Doubt Winery provides services to you subject to the following terms and conditions. Please read them carefully.

By browsing and using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Nagging Doubt Winery’s relationship with you in the context of this website.The term “Nagging Doubt Winery” or “us” or “we” refers to the owner of the website. The term “you”refers to the user or viewer of our website.

The content of this website is for your general information and use only. It is subject to change without notice.

The prices listed for any products on this website are subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Canada.

legal requirements

Our website is not intended for people under the BC legal drinking age of 19, or the legal drinking age of the province from which you may be ordering our products. We do not seek or knowingly collect any personal information from or about individuals under the legal drinking age. You must be of legal drinking age to order or receive alcoholic beverages from Nagging Doubt Winery. Receipt of shipments containing alcoholic beverages requires the signature of someone of legal drinking age who is not intoxicated. Wines purchased from Nagging Doubt Winery are not for resale, and are for personal consumption only.

PURCHASING AND PAYMENT

All transactions are in Canadian dollars. Online orders are by credit card only. No minimum purchase is required.

SHIPPING

Due to the ever-changing nature of Canadian wine shipping laws, we may be able to ship wines, directly or indirectly. Shipping costs are determined by our chosen carriers, and may fluctuate based on quantity, weight, and destination.

Wine is a perishable commodity that is subject to temperature extremes: weather may adversely affect the condition of your wine during shipment. Nagging Doubt Winery is not responsible for, and will not replace, wine that is damaged by weather conditions during shipment. Once the wine has been picked up by the carrier for shipment, it becomes the responsibility of the purchaser.

RETURNS & CANCELLATIONS

At Nagging Doubt, we stand by our products. We will replace any wine that is damaged or flawed. We ask that the customer return the unfinished portion of the original bottle for replacement. Please contact us at info@naggingdoubt.com or (250) 764-0610 to arrange for the return. As noted in our Shipping section, above, we are unable to accept returns of any wine that is damaged due to adverse weather conditions. Nor will we accept returns of any wine that is ordered in error. If you are unhappy with your purchase for any other reason, we can’t make any promises, but contact us and we’ll discuss it.

PRIVACY POLICY

Your privacy is important to us. We do not share your information with anyone.

How we collect information

Each time you visit www.naggingdoubt.com, your search engine provides us with some basic data, such as which browser, operating system, or search terms you used, to help us better understand how users engage with our site.

If you register as a new member of Nagging Doubt Winery, you will be asked to choose a unique password and email address.

When you make a purchase from our site, you will be asked to disclose personal information about yourself (e.g., name, email address, street address, phone number, etc.). We collect this information to process payment and ship merchandise to you.

This site may include embedded content (e.g. videos, images, links, etc.). If you pursue this content or voluntarily disclose your personal information on these external websites, your data can be collected and used by others, and may result in unsolicited messages from or tracking by other parties.

How we protect your privacy

We use the most up-to-date internet security measures (SSL) to safeguard against the loss, misuse, and alteration of data used by our system. Any sales transaction information is safely transferred and stored in our database behind a secure and encrypted firewall, and is used exclusively for order processing and shipping.

Sharing and Usage

We will never share your personal information with any third party without your advance permission or unless ordered by a court of law. Information submitted to us is only used for purposes of contacting you based on your request for information, and to contracted service providers solely relating to our communications with you. If you are a registered member of Nagging Doubt Winery, the personal information you provide is stored in your user profile. At any time, you can request that we delete this information, excluding any data we are obliged to keep for administrative, legal, or security purposes.

Marketing communications

If you have chosen to receive our newsletter or marketing emails and decide to opt out, you can unsubscribe at any time. An unsubscribe link is included at the bottom of newsletter mailings, as well as in the member section of our site.

Please refer to our Email and Newsletter Communications Privacy Policy below for more detailed information.

INQUIRIES

If you have any questions regarding our Terms and Conditions or Privacy Policy, or want to make changes to your profile, please email us at info@naggingdoubt.com.

email and newsletter communications privacy policy

We maintain a firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

Privacy, Sharing, and Usage

We use security measures to protect against the loss, misuse and alteration of data used by our system.

We will never share, sell, or rent your personal information with or to anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of communicating with you based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

If you wish to stop receiving our newsletter or marketing emails, you can unsubscribe at any time. An unsubscribe link is included at the bottom of newsletter mailings, as well as in the member section of our site.